Kazila

Frequently Asked Questions

We encourage you to to send us an email if you have any questions that are not listed.

1.   How long will it take to setup my VPS?

We don't offer instant provisioning to keep abusers off our nodes, therefore your newly ordered VPS will be up and ready within a few hours after payment. The setup process may be delayed a few extra hours if your order needs to be reviewed manually by our billing department. However, we generally provision most machines within 1-2 hours.

2.   What are your node specifications?

We own all our hardware and purchase our servers brand new and directly from the manufacture. We utilize Dell PowerEdge R710 servers equipped with two Intel Xeon E56XX series processors with RAID-10 technology and at least 24 GB of RAM. We also utilize the fastest hard drives available on the market at 15K RPM.

3.   What payment options are accepted?

We accept Visa, Mastercard, American Express and PayPal.

4.   Where are your servers housed and located?

Our servers are housed and located in 3 facilities across the United States.  Locations include Los Angeles, Dallas, New York City. Package pricing is the same for all three locations. For more information, please check out our network and data center page.

5.   Do you support IPv6?

We do not offer IPv6 alongside IPv4 at this time although we will be making the transition in the near future.

6.   Is Kazila a reseller?

No. Kazila is in no way affiliated with any other company.

7.   Do you have a money back guarantee?

Yes. If for any reason you are not satisified within the first 14 days, simply contact our billing department requesting cancellation and we will refund your money. This guarantee does not apply to accounts who abuse our terms of service.

8.   What linux distributions do you offer?

We currently offer the following distributions:

Arch Linux Arch Linux 2010, Arch Linux 2011
CentOS CentOS 4, CentOS 5, CentOS 6
Debian Debian 4.0, Debian 5.0, Debian 6.0
Fedora Fedora 8, Fedora 9, Fedora 10, Fedora 11, Fedora 12, Fedora 13, Fedora 14
Gentoo Gentoo 2008, Gentoo 2010, Gentoo 2011
Scientific Scientific 6.1
Slackware Slackware 12, Slackware 13
Ubuntu Ubuntu 8, Ubuntu 9, Ubuntu 10, Ubuntu 11

Some of these distributions may not appear during checkout. Please keep in mind that after signing up, you can easily adjust the OS to your liking within minutes through our control panel. We have both 32 bit and 64 bit distributions available.

Don’t see your desired OS/distribution? We will attempt to install any OS template on request as long as it’s compatible; contact us for more details.

9.   Do you offer any control panels?

Our customers are eligable to purchase cPanel licenses at a discounted rate of $10/month.

10.   What is basic management and support?

As a courtesy to our customers, we offer basic management and support meaning we will answer any support related questions you may have. However, our Xen VPS packages shouldn’t be considered fully managed and we would highly recommend the purchase or installation of a control panel if you are not a Linux guru.

This does not apply to our hybrid servers and our managed packages; these come fully managed by our support staff.

11.   Do you provide Windows virtual servers?

No. We are completely Linux-based at this time.

12.   Do you offer custom packages?

Yes. If you need a custom package simply email our sales team with your requirements.

13.   How can I test your network?

More information can be found on our network and data centers page.

Dallas, TX Test IP Address: 67.210.247.252
Los Angeles, CA Test IP Address: 96.44.136.2
New York, NY Test IP Address: 69.162.169.197
14.   How long has Kazila been in business?

Kazila was created in late 2007 and has officially been in business since January 2008. We are legally registered and incorporated in the State of Texas.